THE 360 NEWSLETTER

With the arrival of RRSP and tax season, Investia recognizes that the next few months are often the busiest period for our Representatives. As such, our goal is to reduce compliance inquiries, delays and obstacles that you may receive during this time. We hope taking note of the information below will have a positive impact on your client relationships through improved processes, more efficient client meetings and a reduction in the amount of time spent on administrative tasks.

As a reminder, there are two vital components to aid your practice:

1.   Using your Advisor Dashboard

2.  Communication with your Compliance team

1. Using your Advisor Dashboard
   When you click on each tile, it will produce a client list for each category. We encourage you to generate and utilize these lists as you are booking appointments and seeing your clients. 

   

   NCAFs/KYC Update Forms
   Investia’s policies will not permit trading to occur if there is not a current and valid NCAF/KYC Update Form on file and as such, Univeris will not allow trades to be placed on these accounts. Your dashboard can assist you in a couple of ways:  

   • Showing what accounts require an updated KYC.
   • Identifying any KYCs that will expire within the next 6 months. If a client KYC is expected to expire over the next few months, this information will prevent you from having to go back to the client again later in the year (assuming there have been no material changes in their personal or financial circumstances).

   As a reminder, it is vital that the KYC information be updated in Univeris prior to trade placement. If you recently updated a KYC for suitability reasons, the KYC information must be updated in the system prior to trade placement. If it is not, the trade will be stopped in our order affirmation process resulting in trade delays and inquiries from the Compliance team. 

   Suitability
   It is also vital that you check both investment objective and risk suitability before placing trades. These trades are identified on your dashboard as a list of accounts that require your review (either to rebalance or update the KYC if the client’s profile has experienced a material change).

   Unresolved inquiries
   Unresolved inquiries can result in the inability to trade on an account due to suitability or other previously identified concerns. This will result in delays, the need to go back to your client and additional compliance inquiries. Identifying these clients and working with your Corporate Branch Manager will allow you to have a clear picture of what is needed for efficient resolution.

2. Communication with your Compliance team
   Your Compliance team (with your Corporate Branch Manager as your primary contact) is here to help by:

• Reviewing any accounts that are on trade watch and determine what is needed to get them removed.
• Working with you to create and/or review a plan to address unresolved inquiries.
• Developing good compliance processes to reduce the number of inquiries you receive.
• Answering questions that you might have prior to your client paperwork preparation and meetings.

In short, proactively reaching out to your Compliance team will go a long way toward having a positive impact in your client relationships.

Should you have any questions or require additional information regarding this memo, please do not hesitate to contact your Compliance team.