THE 360 NEWSLETTER

It’s finally here! As discussed in last week’s Water Cooler session and yesterday’s webinar, effective Monday, April 29, 2024, all client banking information addition or deactivation will have to be made via the Advisor Centre, as follows:

• Log in to the Investia Advisor Centre;
• Search for the client in the window below;
• Use the new “Manage Banking Information icon”:

When you click on the icon, if any banking information is active, it will be displayed:

To add banking information:

Click on “Add an Account”, then follow these steps:

1. Upload the CAD currency banking document (no USD currency allowed);
2. Add the client’s account information;
3. Read and accept the conditions outlined in the disclosure;
4. Submit the information.

To deactivate banking information:

1. Check the box that corresponds to the account to be deactivated;
2. Click on “Deactivate”.

IMPORTANT NOTE: Effective the week of May 6, 2024, the “Bank Accounts” section in Univeris and the banking information section in AccountXPRESS will no longer be editable and will remain available for consultation purposes only.

Banking information with no start date
We would like to take this opportunity to remind you that banking information without a start date currently appears in the Univeris database. This means that this information, which has been in the system for several years, has not been validated.

Between now and May 6, your attention is required to validate this banking information by following the steps below:

1. Validate with the client whether the banking information is still active;
2. Ensure that a personalized void cheque or banking document has already been imaged. If this is not the case, please upload a copy of the void cheque/banking document, while ensuring to enter the client ID on the form.
3. Add the date on which the void cheque/banking document was imaged as the start date.

If the bank account is no longer active, please add an end date.

Note that if a start date is added in the system and our team cannot find the corresponding void cheque or banking document upon validation, the banking information will be deleted from Univeris and a notification will be sent to the Representative to request a void cheque/banking document and the entry of the client’s banking information into Univeris following the above procedure.

Additional Information

• Administrative Procedure # 63 – Addition or Change of Banking Information has been updated to reflect this new feature. The amended procedure will be available on the Advisor Centre as of Monday, April 29.
  
  
• You can also watch or rewatch yesterday’s webinar on banking information. Please click here to access the replay, which can also be found on the Advisor Centre under Guides and Training / Training Videos.

Should you have any questions, please contact Client Services, by email at investia@investia.ca, by phone at 1-888-684-5548 or via the chatbot feature on the Advisor Centre.