THE 360 NEWSLETTER

Did you know? An automatic email notification process was put in place by Investia a few years ago to support you with your clients’ rejected trades. As we often receive questions about this process, we thought we should share the following reminders.

Email notifications are sent to Representatives each time a trade gets rejected by Fundserv or the fund company so that you can place the order again in the system before market closing, if needed. They are sent at the following times, depending on the moment the trade is rejected: at 10 a.m., 12 p.m., 2 p.m., 3 p.m., 3:30 p.m. and 4 p.m. ET.

Example:

Important reminders

• These notifications are automated and include the information available on Univeris or provided by Fundserv.
• Notifications do not include trades that are rejected internally and were not sent to Fundserv/the fund company.
• It is important to note that this does not replace the Representative’s responsibility to follow up on their trades. It is crucial to verify your trades on a daily basis, before market closing, whether manually or via a Wire Order Exception Report, which can be generated from Univeris under Reports / Administration / Exceptions.

Need more information?

• Training webinar – Understanding Trade Rejections and Cancellations, available on the Advisor Centre under Guides and Training / Training Videos;
• Administrative Procedure # 11 – Wire Order Rejection and Trade Cancellation, available on the Advisor Centre under Procedures and Forms / Administrative Procedures;
• Section 7 of Investia’s Training Manual, available on the Advisor Centre under Guides and Training / Investia Training Manual.

Should you have any questions, please contact our Client Services Team, by email at investia@investia.ca, or by phone at 1-888-684-5548.