THE 360 NEWSLETTER
Good news! As announced during our Best Business Practices Roadshows last week, we are excited to announce the launch of a great new tool for advisors – the Business Tracker, which will be available on the Advisor Centre starting Monday, June 19, 2023.
What is the Business Tracker?
The Business Tracker is a “one-stop shop” for the requests you upload for processing through the Advisor Centre so that you can stay up to date on their progress and plan your follow-ups more efficiently. Updated continuously, the Business Tracker provides an almost real-time view of your requests so that you can have more agility to react quickly where needed.
Starting June 19, you will be able to access the Business Tracker from the Advisor Centre homepage (right-end menu under the Univeris tile). Below is a snapshot of what you can expect to see:
How it works
Simply search your request by date, rep code, client name/ID, type or status, then track its progress. The arrow on the right of the status is where you can click to access/download/print the document you uploaded for processing.
Statuses
The statuses on the tool will be refreshed every 5 minutes to ensure you remain up to date when tracking your requests. Here is an explanation of each status:
|
Status |
Explanation |
|
RECEIVED |
Your document has been received and is in our processing queue waiting to be worked on |
|
IN PROGRESS |
Our Head Office team is working on your request |
|
IN PROGRESS – EXT |
An external provider (fund company, GIC issuer, etc.) is working on your request |
|
ADDITIONAL INFORMATION REQUIRED |
Your intervention is required – a JIRA ticket requesting additional information has been sent to you |
|
REJECTED |
Your request was rejected |
|
COMPLETED |
Your request is completed |
Requests supported*
For a first phase of the launch, the Business Tracker will allow you to monitor 3 types of requests:
- AWD setups and changes
- Letters of indemnity (LOIs)
- Inbound transfers (mutual funds and segregated funds)
We chose to concentrate on these first as they are the most received from our advisors. In later increments, we will be adding other processes, currently under exploration by our team:
- Estates
- Inbound transfers (GICs)
- Transfer out requests
- Transfer fee reimbursements
- Specific tax withholdings
- Plan unlocking
* On launch date, the Business Tracker will include historical information for all the requests received at Head Office from June 5, 2023 and onward.
Next steps
As we are working on finalizing the last steps of the tool’s release, our team is already actively working on the next phases of development. Stay tuned for the next issues of the 360 for information as we will be sharing more information on what we have in store for you.
We hope this tool will prove useful to you! Should you have any questions, please contact our Client Services Team, by email at investia@investia.ca, by phone at 1-888-684-5548, or use the chatbot feature available on the Advisor Centre.